Terms and Conditions

GIFT VOUCHER TERMS AND CONDITIONS

All Gift Vouchers have an expiry date stated on the Gift Voucher and must be redeemed by this date. No extensions will be granted or agreed to past the expiration date stated on the voucher.


ACCOMMODATION TERMS AND CONDITIONS

Full payment for all accommodation reservations are due at the time of booking for all stays less than 30 days from the arrival date; otherwise one (1) night’s deposit will be taken at the time of booking with the remaining balance due upon check in. Guests arriving after 5:00 pm, must make prior arrangements with Reception during working hours (9:00 am to 5:00 pm - excludes Public Holidays), to ensure their outstanding balance is paid in full prior to arrival and to organise collection of their room key after Reception is closed. In the event the guest checks out prior to their booked departure date, tariff paid for the remainder of the booked period shall be deemed as non-refundable.

All guests will be liable for all repairs or replacements in the event of damage to, or loss of, resort property caused by the guest and/or companions during their stay. All cost of repair(s) or replacement(s) is deductible from the credit/debit card nominated at the time of booking and/or the credit/debit card presented for security upon arrival. Hidden Valley Eco Lodges & Day Spa reserves the right to charge an excessive cleaning fee of $150.00 upon check-out for extreme cleaning requirements.

All rooms are designed for a maximum of two (2) adult guests only and are not suitable for infants or children under the age of 18 years.


CANCELLATION POLICY

All casual patrons (not staying overnight) of the Day Spa must pay a 50% deposit at the time of booking to confirm all Day Spa reservations. Changes to reservations must be received within 72 hours of arrival; otherwise you will forfeit the entire deposit paid. Full payment for the remainder of all bookings are due and payable upon arrival. All patrons of the Day Spa who fail to attend their pre-arranged therapy time within 15 minutes of the treatment start time, will be charged the full amount of the treatment and will have their treatment time reduced.

All Day Spa services are designed to cater for adults and are not suitable for infants or children under the age of 16.